Shopazo Supermarket Returns Policy

All products you buy in store at Shopazo Supermarket and Online, with the exception of Gift Cards, are covered by the Shopazo Supermarket Returns Policy. *

If you’ve changed your mind

From 13th November  2019 until further notice, we will not provide a refund where you have simply changed your mind about products purchased from Shopazo.

If you have purchased additional items, we encourage you to share with those in need, in particular, the elderly, disabled and most vulnerable.

Faulty products

With Proof of Purchase

If the product you buy from Shopazo is faulty then we will cheerfully refund the purchase price, exchange or repair the product.

For some high value items, Shopazo reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy. For products that cannot be assessed in-store, we will arrange for the product to be sent to the manufacturer (or relevant repair agent) for assessment.

It may be more convenient for you to liaise with the manufacturer directly (which may be more time efficient). You certainly have that option. Our service desk staff are happy to provide you with their relevant contact details to assist you.

To make a claim under our Returns Policy, you must return the item at the service desk of any Shopazo store. Any cost incurred by you in bringing the item to the service desk will be borne by you.

Without Proof of Purchase

If you do not have proof of purchase and you wish to return a faulty or defective product, we will, at our option, provide you with a Shopazo returns card to the value of the purchase price. Where applicable, products may be returned to the manufacturer for repair or exchange, or we may reimburse you the purchase price in the original payment method.

You will be required to provide identification showing your name, address and signature in the above instances and these details will be recorded for loss prevention purposes.

Rainchecks

From Wednesday 11 March 2020, rainchecks will not be available on any advertised stock purchased until further notice. ‘Advertised stock’ includes any product advertised for sale, or which is on promotion in store at a Shopazo Supermarket

Fresh or Free Guarantee

The Shopazo Returns Policy applies in conjunction with our Fresh or Free Guarantee. Under our Fresh or Free Guarantee, we’ll refund AND replace any fresh food you’re not happy with which is sold online or in-store. ‘Fresh food’ includes any unpackaged products from our Fresh departments and any packaged items marked with the Fresh or Free symbol. Some exclusions may apply. See one of our friendly team members if you have any queries.

Additional Information

  • If your product cannot be easily returned to your local Shopazo store because of the nature of the fault, the size of the product or because it is affixed to your premises, please contact us and we will arrange for the product to be assessed and a suitable remedy provided.
  • Where applicable, when you return a product we ask that you return the product with accessories and instruction manuals.
  • Where you return an item to us and that item requires a repair, you should be aware that the repair of that item may result in the loss of any user-generated data stored on the item. Examples of user-generated data include files stored on a computer hard drive, telephone numbers stored on a mobile telephone, songs stored on a portable media player, games saved on a games console and files stored on a USB memory stick. You should also be aware that, in some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
  • Our goods and services come with guarantees that cannot be excluded under the Nigerian Consumer Law. For major failures with the service, you are entitled:• to cancel your service contract with us; and
    • to a refund for the unused portion, or to compensation for its reduced value.

    You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

*Please note that all Gift Cards (including WISH Gift Cards, other Shopazo branded Gift Cards and all third-party branded Gift Cards such as iTunes Cards) are subject to their own separate terms and conditions, as well as the rights and remedies provided by the Nigerian Consumer Law.

Shopazo Mobile Repair, Exchange and Refunds Policy

Addendum for mobile services

In connection with the telecommunication services we supply, in addition to the matters set out in the Shopazo Supermarket Returns Policy at www.Shopazo.com.ng/mobile this policy outlines the core principles of our repair, exchange and refunds policy for mobile phones.

When we supply you with a mobile handset or telecommunications services, you have legal rights under the Australian Consumer Law as set out in the Competition and Consumer Act 2010 (Cth) known as Consumer Guarantees which are described in more detail below. Nothing in this policy affects your rights under Consumer Guarantees which can apply even after the manufacturer’s warranty is no longer applicable. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or

Manufacturer’s Warranty

Most mobile handsets are accompanied by a manufacturer’s warranties. These warranties tend to cover manufacturing faults with the handset as described in those warranties. You’ll usually be entitled to a replacement or repair of your phone if a manufacturing fault happens during the term of the manufacturer’s warranty.

Consumer Guarantees

Over and above any manufacturer’s warranty, Consumer Guarantees include a guarantee that the mobile phone will be fit for purpose, safe, lasting, acceptable in appearance and free from faults for a reasonable period of time having regard to factors like the type of product and its cost because your satisfaction is important to us.

Your Options

If your mobile phone has a major fault, you have an option to:

  1. have it repaired;
  2. have it replaced; or
  3. receive a refund.

You may even be able to end the service contract that is connected with the faulty product. If your product doesn’t have a major fault we’ll replace or repair your device within a reasonable time.

If the mobile handset does not have a major fault, then we will have it replaced or repaired. Where you return your mobile phone to us and that item requires a repair, you should be aware that the repair of that item may result in the loss of any user-generated data stored on the mobile phone. You should also be aware that, in some circumstances, mobile handsets presented for repair may be replaced by refurbished handsets of the same type rather than being repaired. Refurbished parts may be used to repair the handsets.

Additional Information

If possible, back up your data and unlock your mobile phone using your personal access code before returning it. The assessment or service process may result in the loss of any data stored on your mobile phone. Give us as much detail about the fault as you can, particularly if it doesn’t happen all the time. Don’t forget to also provide your preferred contact number to reach you on.

Please choose carefully as Shopazo does not refund or exchange mobile phones for change of mind or wrong selections (unless we have in any way contributed to a wrong selection of the handset).

Shopazo Supermarket Returns Policy

All products you buy in store at Shopazo Supermarket and Online, with the exception of Gift Cards, are covered by the Shopazo Supermarket Returns Policy. *

If you’ve changed your mind

On 11 March we introduced limits on change of mind returns to discourage over-purchasing. From 13th November 2019 until further notice, we will not provide a refund where you have simply changed your mind about products purchased from Shopazo.

If you’ve purchased additional items, we encourage you to share with those in your community, in particular the elderly, disabled and most vulnerable.

Faulty products

With Proof of Purchase

If the product you buy from Shopazo is faulty then we will cheerfully refund the purchase price, exchange or repair the product.

For some high value items, Shopazo reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy. For products that cannot be assessed in-store, we will arrange for the product to be sent to the manufacturer (or relevant repair agent) for assessment.

It may be more convenient for you to liaise with the manufacturer directly (which may be more time efficient). You certainly have that option. Our service desk staff are happy to provide you with their relevant contact details to assist you.

To make a claim under our Returns Policy, you must return the item at the service desk of any Shopazo store. Any cost incurred by you in bringing the item to the service desk will be borne by you.

Without Proof of Purchase

If you do not have proof of purchase and you wish to return a faulty or defective product, we will, at our option, provide you with a Shopazo returns card to the value of the purchase price. Where applicable, products may be returned to the manufacturer for repair or exchange, or we may reimburse you the purchase price in the original payment method.

You will be required to provide identification showing your name, address and signature in the above instances and these details will be recorded for loss prevention purposes.

Rainchecks

From Wednesday 11 March 2020, rainchecks will not be available on any advertised stock purchased until further notice. ‘Advertised stock’ includes any product advertised for sale, or which is on promotion in store at a Shopazo Supermarket.

Fresh or Free Guarantee

The Shopazo Returns Policy applies in conjunction with our Fresh or Free Guarantee. Under our Fresh or Free Guarantee, we’ll refund AND replace any fresh food you’re not happy with which is sold online or in-store. ‘Fresh food’ includes any unpackaged products from our Fresh departments and any packaged items marked with the Fresh or Free symbol. Some exclusions may apply. See one of our friendly team members if you have any queries.

Additional Information

  • If your product cannot be easily returned to your local Shopazo store because of the nature of the fault, the size of the product or because it is affixed to your premises, please contact us and we will arrange for the product to be assessed and a suitable remedy provided.
  • Where applicable, when you return a product we ask that you return the product with accessories and instruction manuals.
  • Where you return an item to us and that item requires a repair, you should be aware that the repair of that item may result in the loss of any user-generated data stored on the item. Examples of user-generated data include files stored on a computer hard drive, telephone numbers stored on a mobile telephone, songs stored on a portable media player, games saved on a games console and files stored on a USB memory stick. You should also be aware that, in some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
  • Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:• to cancel your service contract with us; and
    • to a refund for the unused portion, or to compensation for its reduced value.

    You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

*Please note that all Gift Cards (including WISH Gift Cards, other Shopazo branded Gift Cards and all third-party branded Gift Cards such as iTunes Cards) are subject to their own separate terms and conditions, as well as the rights and remedies provided by the Nigerian Consumer Law.

Shopazo Mobile Repair, Exchange and Refunds Policy

Addendum for mobile services

In connection with the telecommunication services we supply, in addition to the matters set out in the Shopazo Supermarket Returns Policy at www.Shopazo.com.ng/mobile this policy outlines the core principles of our repair, exchange and refunds policy for mobile phones.

When we supply you with a mobile handset or telecommunications services, you have legal rights under the Australian Consumer Law as set out in the Competition and Consumer Act 2010 (Cth) known as Consumer Guarantees which are described in more detail below. Nothing in this policy affects your rights under Consumer Guarantees which can apply even after the manufacturer’s warranty is no longer applicable. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or

Manufacturer’s Warranty

Most mobile handsets are accompanied by a manufacturer’s warranties. These warranties tend to cover manufacturing faults with the handset as described in those warranties. You’ll usually be entitled to a replacement or repair of your phone if a manufacturing fault happens during the term of the manufacturer’s warranty.

Consumer Guarantees

Over and above any manufacturer’s warranty, Consumer Guarantees include a guarantee that the mobile phone will be fit for purpose, safe, lasting, acceptable in appearance and free from faults for a reasonable period of time having regard to factors like the type of product and its cost because your satisfaction is important to us.

Your Options

If your mobile phone has a major fault, you have an option to:

  1. have it repaired;
  2. have it replaced; or
  3. receive a refund.

You may even be able to end the service contract that is connected with the faulty product. If your product doesn’t have a major fault we’ll replace or repair your device within a reasonable time.

If the mobile handset does not have a major fault, then we will have it replaced or repaired. Where you return your mobile phone to us and that item requires a repair, you should be aware that the repair of that item may result in the loss of any user-generated data stored on the mobile phone. You should also be aware that, in some circumstances, mobile handsets presented for repair may be replaced by refurbished handsets of the same type rather than being repaired. Refurbished parts may be used to repair the handsets.

Additional Information

If possible, back up your data and unlock your mobile phone using your personal access code before returning it. The assessment or service process may result in the loss of any data stored on your mobile phone. Give us as much detail about the fault as you can, particularly if it doesn’t happen all the time. Don’t forget to also provide your preferred contact number to reach you on.

Please choose carefully as Shopazo does not refund or exchange mobile phones for change of mind or wrong selections (unless we have in any way contributed to a wrong selection of the handset).

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