No, your delivery driver will take the crate back with them once your order has been unpacked.
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Absolutely! For Pick up orders you can select a ‘BYO bags’ option at checkout. With this option, we’ll pack your order directly into a shopping trolley for you to re-pack into your own bags when you arrive. Please note that for food safety reasons, some products will continue to be packed into produce or reusable bags.

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To amend your order (add or remove items) simply sign into your account, and head to the ‘My Orders’ section within ‘My Account’. You will be able to choose the ‘Amend my order’ option against orders still available to be amended. Once you select the ‘Amend my Order’ option your cart will be populated with the items form your order so you can make your changes, After this (even if you make no changes) YOU MUST resubmit your order through checkout, or your order will be cancelled and refunded. Once successfully resubmitted, you’ll receive email confirmation and it will be updated in ‘My Orders’.

Please note, that you may lose your chosen delivery or Pick up window if you don’t resubmit your order by the following times:

Same day windows: 10.30am that day
Next day windows: by 5.30pm the day prior for morning orders, or 10.30pm the day prior for evening orders

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If an item marked as ‘supplied’ on your invoice is not in your order, please complete the Missing Item form here. Please note that items that were substituted will be outlined in the tax invoice.

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Contact us regarding an online order and/or shopping experience easily by calling 0700-789-00000 or email us at

Category: Top FAQs

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