If you’re shopping online, our staff are happy to keep a safe distance when they deliver your shopping and they will always do so if you’re self-isolating. If that’s the case, please let us know in the delivery notes. All our drivers will continue to sanitise their hands and equipment regularly too.

We continue to offer priority slots for vulnerable customers. And if you’re vulnerable, disabled or elderly, you can also ask our drivers to carry your shopping into your home for you, as long as you aren’t self-isolating.

Our deliveries are continuing, and we’ll deliver to customers in self-isolation. You can let us know that you’re in self-isolation when you order (using the delivery notes box) or let the driver know at the door so that they can deliver safely.

We’ve now removed all tray liners and non-essential plastic bags from our online orders. So you may find it useful to have your own carrier bags or boxes ready at the door to make it easier to move your shopping from our trays into your home. For health and safety reasons, we’ll continue to use red plastic bags for meat and some household cleaning products.​

Our drivers have also been told how to check a customer’s age during these circumstances. For example, they may ask you to verify your age by showing them proof of identification, where possible, either from a distance or through a window/glass.

Drivers may have to remove any age-restricted products from your order and return them to store for a refund if they can’t verify your age or where local restrictions prevent the delivery of alcohol.